How do I test whether my text message notifications are working properly?
Send an email as follows:
your10digetphonenumber + carrier
Verizon = @vtext.com
AT&T = @txt.att.net
Consumer Cellular = @txt.att.net --or-- @tmomail.net
Boost Mobile= @sms.myboostmobile.com
MetroPCS = @mymetropcs.com
US Cellular= @email.uscc.net
Virgin Mobile= @vmobl.com
You may need to edit your profile to select the proper carrier if it was incorrect when you signed up. If your carrier
is not listed contact us and we will add it to the list.
Where is my Sump Pump Located?
If your home is equipped with a sump pump it is usually located in one corner of your basement.
How often should I replace my Sump Pump?
We recommend that you replace your sump pump every seven (7) years. This assumes your home is
equipped with a Submersible Sump Pump. Pedestal Pumps often last much longer.
What kind of Sump Pumps do we install?
We only install quality pumps. The pump will be a submersible cast iron pump (unless the homeowner requests a
composite pump, or pedestal pump), and a mechanical float switch. The Horsepower of the pump will depend on the
installation, but will usually be 1/2 or 3/4 horsepower. Every installation will include a new check valve.
Do we do installations of Secondary Battery Backup Pumps?
Yes, but we recommend the Sump Alarm 8266, and a cheap portable generator to power your sump pump
(or other generator backup system).
Do we install Water Powered Backup Sump Systems?
No. We do not recommend them. You will see why when you get your water bill. Depending on the
manufacturer, these pumps will use one gallon of clean water for approximately every three gallons of sump water pumped
out. You are better off with Sump Alarm 8266, and a cheap portable generator to power your sump pump (or other generator
How does the Sump Alarm 8266 warn me when their is power outage or internet outage, when it has no power?
It is our little secret, but the Sump Alarm 8266 hardware is only one component of the alarm system.
This is why it is called an IoT device.
How loud is the audible alarm on the Sump Alarm 8266?
About as loud as a security system's alarm.
How many times will the Sump Alarm 8266 send a text message?
When the power or internet is down, or a high water condition exists, it will send messages
three times in about a fifteen minute period of time, then it stops. It will also stop sending messages when the alarm
condition is corrected.
What information does my Sump Alarm 8266 Control Panel Provide?
It is a visual representation of the alarm status of the system. You will also be able to confirm
for yourself that the alarm system is working.
Can I purchase the Sump Alarm 8266 with just the Audible Alarm function only?
Yes. But you will have to be home to know that there is a high water condition. If you
later change your mind you can upgrade the firmware to add the text notifications. We can either come to the house
and do it for the cost of a service call, or you can unplug the main board from the device and mail it to us with
return postage and we will upgrade the firmware for free, plus $4.99 a month, for the new service.
Can I cancel the Sump Alarm 8266 Text Messaging Service at Anytime?
Yes. The service is month to month and requires only 30 days notice to cancel. If you cancel the
service, however, your alarm will need to have it's firmware downgraded because it will constantly try to connect
to wifi and will reboot every couple of minutes. The downgraded firmware allows the alarm to function in audible
alarm mode only. We can come to the house and do it for the cost of a service call, or you can unplug the main board
from the device and mail it to us with return postage and we will downgrade the firmware for free.